Medical Disclaimer

Sugar360 is a record-keeping and care-coordination tool. It is not registered or approved as a medical device, and it must not be used as one. It does not diagnose, treat, cure or prevent any disease.

Nothing in the app — no reading, chart, estimate, status label, reminder or suggestion — is a clinical decision. Every clinical decision about your treatment is made by your doctor.

Do not start, stop, delay, increase or reduce any medicine or insulin dose on the strength of anything in Sugar360, including:

• A glucose reading, trend line, average, or a status such as "Stable" or "Needs attention"
• A nutrition estimate for a meal
• An answer from the AI assistant
• A missed or overdue reminder
• Your care plan progress

Speak to your doctor first. If you cannot reach them and you believe your treatment needs to change urgently, seek medical care in person.

The in-app assistant is an automated system built on a general-purpose language model. It is not a clinician, not a member of your care team, and its answers are not reviewed by a person before you see them.

It can be wrong. It can be confidently wrong. It has no way to examine you, does not know everything about your history, and cannot recognise an emergency.

Use it to understand general concepts about diabetes — what a term means, how a medicine is usually taken, what a food generally contains. Do not use it to decide what to do about your own condition, and do not treat its answers as a second opinion.

When you photograph or describe a meal, the app estimates the dishes and their nutritional content automatically. These are estimates. They can misidentify a dish, misjudge a portion, or miss an ingredient — oil, sugar and cooking method are especially hard to see in a photograph.

Check and correct what the app suggests before saving it. Do not calculate an insulin dose from these numbers unless your doctor has told you to and has explained how.

Readings synced from a continuous glucose monitor, a glucose meter, Health Connect or Apple Health are reproduced as the device or platform reported them. We do not verify their accuracy.

Sensor readings can lag behind a blood sample, particularly when glucose is changing quickly. Follow your device manufacturer's guidance on when to confirm with a fingerstick test, and follow your doctor's instructions on which reading to act on.

A gap in the data does not mean nothing happened. A device may fail to sync, a phone may be offline, and a reading may be missing. Do not read an empty chart as reassurance.

Medication reminders, appointment alerts and nudges are a convenience. They can fail — a phone can be off, silenced, out of battery or out of signal, and notification permissions can be withdrawn by the operating system.

You remain responsible for taking your medicines as prescribed. Do not rely on Sugar360 to remember for you.

Your care team can see the information your centre has assigned to them, but they are not watching it continuously. Entering a reading in Sugar360 does not alert anyone in real time and is not a way to summon help.

What you do not record, your care team cannot see. An incomplete record may lead to advice that would have been different with the full picture.

Educational material, tips and diet guidance in Sugar360 are general information. They are not tailored to you, may not suit your circumstances, and do not replace advice from your own doctor or dietitian.

By using Sugar360 you accept that it is a supporting tool, that clinical responsibility rests with your care team and with you, and that Zenvia Health Private Limited is not liable for decisions taken on the basis of information in the app. Nothing here limits any liability that cannot be limited under Indian law.

If anything on this page is unclear, ask your care team before relying on the app.